Our Mission:
Our company received a request for transporting a urgent cargo from Shenzhen to San Francisco. The customer needs to receive the cargo in USA by the morning of October 23rd (local time). How to ensure that the cargo is transported in the fastest and safest manner, while also meeting the strict time constraints when the goods require transshipment. We offer our OBC services—the fastest and safest transportation way.
BOTT Solution:
1. 24/7/365 Service & Rapid Response: Our operation team work 24/7 promptly and efficiently resolving clients' issues. The client made an OBC inquiry at 21:12 on the 21st LT, our team checked immediately and provided tailored solution at 21:27 (within 15 mins).
2. Rapid Operation Real-Time Tracking: After the client confirms the order at 22:30 on the 21st LT, our operations team rapidly arranged the next-day pickup driver, bought the plane tickets, looked for courier within 30 mins.
3. Real-Time Tracking: During the process of cargo transportation, we monitor every step in real time and take photos for reporting, ensuring that the client can keep track of the shipment status in real time. (12:00 LT 1 box collected... 22OCT 19:30 LT Hand over to CNEE and task completed)
4. 24/7 Customs Clearance: Our team work in HKG 24/7 to clear customs.
5. Quickly Transport Benefits: Using the excellent handling capabilities of our operation team and couriers in Taiwan, after arriving at TPE Airport at 16:00 22 Oct LT, we completed the transshipment at 20:22 22 Oct LT (less than two hours).
Result:
Comment from the customer's person in charge: "This cargo transportation had tight timelines and high requirements. We never expected your company to complete the entire process from solution formulation to final delivery in such a short time. Each link was followed up and feedback by a dedicated person, making us feel at ease throughout the process. We will definitely give priority to your company for future urgent transportation needs."